Accessibility

Project House welcomes deaf and disabled customers. We are committed to making the venue accessible to everyone, if you have access needs, please contact us in advance via access@projecthouselds.com so we can assist.

We aim to respond to all access enquiries within 72 hours, or sooner if urgent.

Venue Access
The venue has step-free access from street level into the event space, accessibility area, bars, and accessible toilet. All shows are standing events unless stated otherwise. Staff are available at the entrance to assist if needed.

To view a floorplan of the on-site facilities please click here for a downloadable file.

Ticketing
You can purchase tickets through our website or in person via Crash Records

Personal Assistant/ Carer Tickets
A free PA/carer ticket is available for customers who require support. To arrange this, please email us at least 72 hours before the event with the below information:
* Proof of eligibility (e.g., PIP/DLA, Access Card, Blue Badge)
* Proof of ticket purchase
* Name of PA, if possible

PA tickets will be available to collect from the box office on the day of the event when the doors open.

Accessible Area and Seating
For most of our events, there is a floor level designated accessibility area for customers who require seating or use wheelchairs. This must be booked in advance to guarantee a place and, due to limited capacity, we can only guarantee seating for the access customer, where companions will be placed directly next to them.

For seated events, we can reserve wheelchair spaces with an adjacent seat. Requests must be made 72 hours before the event. On arrival, the security team at the white gates will be able to show you to your reserved area.

Please note, we cannot guarantee any seats will be available on the day if you have not booked in advance.

Early Entry/ Late Exit
Customers with access needs may book early entry and late exits where requested with the below allowances:
* Early entry (typically 10 minutes before general admission).
* Late exit (staying in the venue until after general egress).

Please arrange this with us via email in advance. On arrival, please go to the white gates and speak to a member of security.

Accessible Parking
There is extremely limited blue badge parking available to book which must be arranged with us in advance via email. If approved, you will receive instructions on where to park. Please arrive 10 minutes prior to doors.

Travel
There is no customer parking available, however, there is limited on-street parking outside the venue. Please be considerate to our neighbours and do not block any gates or entrances.
* Taxi/drop-off point is directly outside
* Closest bus stop: Armley Road Bottom (300ft)
* Leeds Station: 1.4 miles
* Leeds Bus Station: 2.5 miles
* What3Words: ///filled.coast.hails

Accessible Toilet
There is one accessible toilet located at the back of the event space which operates with a RADAR key.

Large Print / Easy-Read
Large print stage times / menus are available on request – please email us at least 24 hours before the event to arrange this if required.

Assistance Dogs
Assistance dogs are welcome for most events and we can provide water and a quiet rest area if required. Please note, some events may be unsuitable so please contact us in advance.

Accessibility Equipment Charging
If you need power for medical or access equipment, please inform us in advance. All equipment must be PAT tested. The power supplied may not be located in the accessibility area, but staff will direct you to the nearest point on arrival.

Bag Policy & Prohibited Items
Please view what items are allowed and prohibited from the venue here.